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At ReLab, we are committed to provide our customers with excellent service from the day you contact us until the day your system retires from service.

Product Support

ReLab ensures that its customers will have prompt access to qualified technical personnel who will speedily resolve any software problem that may arise. Technical assistance can be accessed via e-mail, telephone or knowledge base.

All ReLab software products include 3-month free email-only tech support and free minor upgrades. A minor upgrade is a patch or enhancement that does not change the version number. You can enhance your support options and guard your investment by getting an Annual Software Support Contract.

Training

ReLab offers a range of technical training courses and seminars to meet your training requirements. The training is tailored to your application or specific request. Our instructors will work with you to provide hands-on experience, ultimately giving you the ability to design and configure your own systems. This includes:

· On-Site classroom training

· Factory classroom training

· Personalized training

· Web training

Integration Support

With years of experience in industrial automation markets, ReLab offers a wide range of services tailored to meet your individual needs. We can assist you and your team with system design, equipment and software selection, submittals or even startup/commissioning supervision.

Sales Support

Our highly competent sales engineers will work with you and your team from initial demonstrations to the conceptual design of your future systems. This includes:

· Products & Services presentations

· Hands on product demonstration and initial product training

· Conceptual system design (software & hardware)

Support