Support Contracts

Annual Software Support Contract

Support Features Level I Level II Level  III

Service Packs downloads

On-Line Support (email)

License Recovery from Server Hardware Failure

Telephone Support (Normal Business Hours)

Product Upgrades (new releases)

Priority Telephone Support 24X7 (365 days)

Priority ReLab software upgrades notification

Annual Software Support Contract Fees

Products
Level *
Level II **
Level III ***

ClearView-SCADA products

Included

20% ****

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OPC and other products

Included

15% ****

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*          3 months warranty support
**        annual support contract
***     annual priority support contract
****   from purchased price