Annual Software Support Contract
| Support Features | Level I | Level II | Level III | Level IV |
|---|---|---|---|---|
| Service Packs downloads | X | X | X | X |
| On-Line Support (email) | X | X | X | X |
| Telephone Support (Normal Business Hours) | X | X | X | |
| Product Upgrades (new releases) | X | X | X | |
| Software Enhancement & special features | X 1 | |||
| Priority Telephone Support 24X7 (365 days) | X | X | ||
| Priority Response commitment | X | |||
| Customer Site Survey | X 2 | |||
| Priority ReLab software upgrades notification | X | X |
1 Subject to additional fees
2 Travel time and travel expenses subject to additional fees
ReLab professionals will work with you from day one of your project until project commissioning.
