Support Contracts
Annual Software Support Contract
| Support Features | Level I | Level II | Level III |
|---|---|---|---|
|
Service Packs downloads |
√ | √ | √ |
|
On-Line Support (email) |
√ | √ | √ |
|
License Recovery from Server Hardware Failure |
√ | √ | √ |
|
Telephone Support (Normal Business Hours) |
√ | √ | |
|
Product Upgrades (new releases) |
√ | √ | |
|
Priority Telephone Support 24X7 (365 days) |
√ | ||
|
Priority ReLab software upgrades notification |
√ |
Annual Software Support Contract Fees
|
Products
|
Level *
|
Level II **
|
Level III ***
|
|---|---|---|---|
|
ClearView-SCADA products |
Included |
20% **** |
Call |
|
OPC and other products |
Included |
15% **** |
Call |
* 3 months warranty support
** annual support contract
*** annual priority support contract
**** from purchased price
